• The D100 is not suitable as a pure vacuum cleaner, as it sprays water in the first five seconds of dry vacuuming to protect the HEPA filter from clogging.
• To check whether water continues to be emitted after the first 5 seconds, remove the cover over the brush roller, restart the appliance, select Dry Mode and check that water is coming out of the nozzle. If water continues to escape after 5 seconds, there is a defect in the appliance. In this case, the appliance must be sent for inspection and repair.

• Check whether the nozzle or pipe is blocked and clean it.
• Clean the HEPA components if they are dirty.

1. Please check the following:

• Check the nozzle: Check whether the nozzle sprays water.


2. Possible causes:

• No water in the fresh water tank.
• The sealing ring is missing or installed the wrong way round.
• The nozzle under the roller cover is blocked.
• The hose of the fresh water tank is loose.
• The contact of the HEPA filter has been lost.
• Water pump defective - the appliance must be sent for inspection and repair.

• Check if the charging plug is connected properly.
• Ensure the device is completely placed in the charging base.
• Check the connection between the charging head and the charging base for poor contact.

• Drain the wastewater in the wastewater tank if it is full.
• Ensure HEPA and the wastewater tank are installed properly.